Knowledge management (KM) is the process of creating, sharing, using and managing the knowledge and information of an organization. It refers to a multi-disciplinary approach to achieving organizational objectives by making the best use of knowledge.
An established discipline since 1991, KM includes courses taught in the fields of business administration, information systems, management, library, and information sciences. Other fields may contribute to KM research, including information and media, computer science, public health, and public policy.
Many large companies, public institutions, and non-profit organisations have resources dedicated to internal KM efforts, often as a part of their business strategy, information technology, or human resource management departments. Several consulting companies provide advice regarding KM to these organisations.
Knowledge management efforts typically focus on organizational objectives such as improved performance, competitive advantage, innovation, the sharing of lessons learned, integration, and continuous improvement of the organisation. These efforts overlap with organisational learning and may be distinguished from that by a greater focus on the management of knowledge as a strategic asset and a focus on encouraging the sharing of knowledge. KM is an enabler of organisational learning.
So, this is just the intro to what a knowledge management is..We will share and discuss of this interesting subject in coming days.
Discussions via comments would be appreciated.
Example Of KM System used by Xerox
ReplyDeleteEureka! A KM system that employees use
Xerox designed Eureka, a KM application that leverages Xerox’s Web-based DocuShare tool using an Oracle database. By logging in to Eureka, engineers can now easily document newly created solutions using various templates via their office laptops.
Thank you saurabh for your valuable inputs
ReplyDeleteIntranet is biggest example of Knowledge sharing platform used by any organization Considering example of Pepsico they have well developed SOP (Standard Operating Procedure) which tell how Business process will be executed SOPs are shared via intranet in case of any modification same is communicated and modified is required
ReplyDeleteThe overall objective is to create value and to leverage, improve, and refine the firm's competences and knowledge assets to meet organizational goals and targets. Implementing knowledge management thus has several dimensions including:
ReplyDeleteKM Strategy: Knowledge management strategy must be dependent on corporate strategy. The objective is to manage, share, and create relevant knowledge assets that will help meet tactical and strategic requirements.
Organizational Culture: The organizational culture influences the way people interact, the context within which knowledge is created, the resistance they will have towards certain changes, and ultimately the way they share (or the way they do not share) knowledge.
Organizational Processes: The right processes, environments, and systems that enable KM to be implemented in the organization.
Management & Leadership: KM requires competent and experienced leadership at all levels. There are a wide variety of KM-related roles that an organization may or may not need to implement, including a CKO, knowledge managers, knowledge brokers and so on. More on this in the section on KM positions and roles.
Technology: The systems, tools, and technologies that fit the organization's requirements - properly designed and implemented.
Politics: The long-term support to implement and sustain initiatives that involve virtually all organizational functions, which may be costly to implement (both from the perspective of time and money), and which often do not have a directly visible return on investment.
above are the various dimensions of KM that we need to keep in mind while implementing some of the tools of KM.
ReplyDeleteOne of the latest KM TOOL used in companies is--Freshdesk.
ReplyDeleteFreshdesk is a SaaS based customer support software that comes with an in-built knowledge base. Support teams can create knowledge base articles to share step-by-step instructions and guides, along workarounds and solutions to common problems.
Another best tool is Lotus Notes which has almost all the features of email along with the calendar, databases and web server.
ReplyDeleteduring implementation of any tool, say groupware systems, selection should be influenced by the users or in the very least be carried out by someone who is knowledgeable in both the functions of the system and the work practices of the users.
ReplyDeleteRightly said kanika and apart from KM Tools based on computer only now there is a need for Mobile Technology.
ReplyDeleteLook around any coffee shop these days, and chances are you'll see at least a few people staring at their smartphones or tablets. Mobile technology has become a primary means of accessing the Web for both personal and professional reasons. Mobile devices save both money and time, and as a result, mobile technology and KM software will soon be inseparable.
Staff members need access to an organization's knowledge management system (KMS) while they're on the go. Vendors are making sure that their social intranet software works on smartphones and tablets without issue in response to this demand.
I totally agree with you Anshu,now a days the most important means of sharing knowledge is socialization,various kinds of information are shared over the social networking sites,which in turn adds on to the increase of knowledge of people.
ReplyDeletecompanies have their specific KM tools which they use centrally so that all the employees can share their knowledge with the help of that software.
ReplyDeletenow-a-days most of the companies have a policy of Exit Interviews for the employees who resign/left the company,they are asked about their experience and the knowledge they have gained in their work period.
OLAP allows three functions to be carried out.
ReplyDeleteQuery and reporting: Ability to formulate queries without having to use the database programming language.
Multidimensional analysis: The ability to carry out analyses from multiple perspectives. Tanler (1997) provides an example of a product analysis that can be then repeated for each market segment. This allows for quick comparison of data relationships from different areas (e.g. by location, time, etc.). This analysis can include customers, markets, products, and so on,
Statistical analysis: This function attempts to reduce the large quantities of data into formulas that capture the answer to the query.
OLAP is basically responsible for telling the user what happened to the organization (Theirauf 1999). It thus enhances understanding reactively, using summarization of data and information.
Delhi Metro Project Implementation Handbook Phase – II
ReplyDeleteThe knowledge and experience gained by the DMRC’s engineering team has been documented in a Book titled “Delhi Metro Project Implementation Handbook Phase – II” with articles being written on different engineering aspects associated with Phase – II of the project by DMRC’s engineers. This knowledge gives a rare insight into the technical challenges and how these were tackled by Metro engineers on the field.
The DMRC feels that their engineering experiences would be a great learning experience for the budding young engineers emerging out of engineering colleges and therefore this Handbook is being given free of cost to all engineering colleges in India.
Data mining as "an important tool for the mission critical applications to minimize, filter, extract or transform large databases or datasets into summarized information and exploring hidden patterns in knowledge discovery (KD)." The knowledge discovery aspect is emphasized by Bali et al (2009), since the management of this new knowledge falls within the KM discipline.
ReplyDeleteBusiness understanding -> data understanding -> data preparation -> modeling -> evaluation -> deployment
there are number of tools and techniques available for e governance i.e:- after action reviews(AARs),communication of practices(cops),knowledge audit,knowledge plan(based on knowledge strategy),exit interviews(capturing knowledge of departing employees),knowledge centers,knowledge harvesting.
ReplyDeleteby gagan deep singh